Returns & Exchanges
At HOYTS Gift Shop, we want you to love your fashion finds; if you are not completely satisfied, we offer returns and exchanges within 30 days of delivery for all unworn items with original tags attached.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all labels and tags remain intact to qualify for a full refund.
Ship It Back
Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned apparel, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing